1. Overview
These Terms and Conditions govern your use of InstaSilver’s silver buying service. By submitting silver to us, you agree to these terms. Please read them carefully.
InstaSilver is a trading name of [YOUR LTD CO], registered in England and Wales.
2. The service
InstaSilver purchases solid silver items from private individuals and trade customers. We do not buy silver-plated, EPNS, or base metal items.
The service involves: (a) you submitting an enquiry form; (b) us issuing a free tracked Royal Mail shipping label; (c) you posting your silver; (d) us testing, weighing, and making a written offer; (e) you accepting or declining. Silver is only processed after written acceptance.
3. Pricing and offers
All offers are based on the live XAG/GBP spot price at the time of testing and are calculated at 80% of spot for the confirmed silver content of your item.
Offers are valid for 48 hours from issue. If you do not respond within 48 hours, we will return your silver free of charge.
We reserve the right to adjust offers if items materially differ from the description provided at submission (e.g. significantly different weight or items not being solid silver).
4. Payment
Payment is made by Faster Payments bank transfer to the account connected via TrueLayer at submission. Accept before 3pm Monday–Friday and payment arrives within 24 hours (weekdays). After 3pm, payment is made by 10am the next working day.
We do not pay by cash, cheque, or cryptocurrency.
5. Shipping and cover
We email a free Royal Mail Special Delivery label — tracked and signed for, both to us and back to you if you decline an offer. Your parcel is covered from handover at the Post Office to arrival at our Sheffield workshop.
Cover. We cover each consignment up to £5,000. If a parcel is lost in transit, we make good the agreed value up to that limit. We do not currently accept consignments worth more than £5,000 — please contact us first to arrange larger lots.
On arrival. Every parcel is opened and weighed on camera. That recording, together with Royal Mail tracking and the recorded posting weight, is the basis on which any claim for loss or shortfall is assessed. Claims must be raised within 14 days of posting.
Payment. We pay by bank transfer only, to a UK account in the name that matches your verified ID — never in cash, and never to a third party.
You are responsible for declaring the value accurately and for packaging items adequately. We are not liable for loss or damage caused by inadequate packaging.
6. Returns
If you decline our offer, we return your silver free of charge within 2 working days using Royal Mail Tracked 24.
If items were misrepresented at submission (e.g. described as solid silver but found to be plated), return shipping is charged at cost. We reserve the right to refuse future submissions in cases of deliberate misrepresentation.
7. Anti-money laundering
We verify the identity of every seller to help prevent money laundering and the handling of stolen goods. All submissions require successful Onfido identity verification before a shipping label is issued.
We maintain records of all transactions for 5 years as required by law. We may refuse or suspend any transaction that raises concerns and may report suspicious activity to the relevant authorities.
8. Limitation of liability
Our total liability to you in connection with any submission shall not exceed the value of the silver returned to you or the offer made, whichever is greater.
We are not liable for losses arising from: delays caused by Royal Mail; force majeure events; inaccurate declarations by you; or technical failures outside our reasonable control.
9. Governing law
These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For complaints, contact us at hello@instasilver.co.uk. We aim to resolve all complaints within 5 working days.