1. Overview
InstaSilver is committed to responsible buying and to preventing money laundering and the handling of stolen goods. We verify the identity of every seller and apply customer due diligence on all transactions regardless of value.
2. Identity verification
All customers must complete identity verification via Onfido before a shipping label is issued. This process verifies:
- Government-issued photo ID (passport or driving licence)
- Biometric selfie match
- Sanctions and PEP (Politically Exposed Person) screening
Trade accounts undergo enhanced business-level verification including Companies House checks and director identity verification.
3. Record keeping
We retain the following records for a minimum of 5 years from the date of each transaction, as a matter of responsible practice:
- Identity documents obtained via Onfido
- Transaction details (items, weight, purity, value, date)
- Offer letters and acceptance records
- Payment records
4. Suspicious activity
Where we suspect items may be stolen or linked to crime, we may report the matter to the relevant authorities, such as the National Crime Agency, and in some cases we may be unable to tell you that we have done so.
Transactions may be delayed or refused if they raise concerns, including but not limited to: inconsistencies in item descriptions; signs of layering or structuring; items that appear to be stolen goods.
5. Staff training
All InstaSilver staff involved in receiving, testing, or processing silver are trained to verify identity correctly, spot red flags, and follow our reporting procedures. Training is conducted annually and upon material changes in regulation.
6. Identity & compliance queries
Identity and compliance queries can be sent to: aml@instasilver.co.uk
If you have concerns about a transaction or believe you have information relevant to money laundering, contact the NCA directly at nationalcrimeagency.gov.uk.