Last updated: 19 August 2026
1. Who we are
InstaSilver is a trading name of InstaGold Ltd, company number 16460157, registered at Unit 3 Parkway Link, Kettlebridge Road, Sheffield S9 3AJ. We are the data controller for personal data collected through instasilver.co.uk.
Contact us about anything in this policy at hello@instasilver.co.uk.
2. What we collect, and when
We collect only what the service needs, and we collect it in stages rather than all at once.
| When | What |
|---|---|
| Getting a quote | Nothing identifying. Weights and purities you type are not sent to us until you submit. |
| Submitting items | Name, email address, phone number, postal address, the item details you enter, and any photographs you upload. |
| Postage | Your name and address are passed to Royal Mail to create the label, and we receive the tracking number back. |
| Payment | Bank account name, sort code and account number, provided by you when payment is due. |
| Enhanced identity checks | Where a lot is higher value or gives cause for concern, a copy of a photo ID document. This is not collected on ordinary submissions. |
| Using the website | Nothing until you agree to it. See section 7. |
We do not ask for your date of birth, and we do not collect identity documents at submission. We never store card details, because we do not take card payments.
3. Why we use it, and our lawful basis
- To perform our contract with you: processing your submission, issuing a label, testing your items, calculating and making payment.
- Legitimate interests: keeping transaction records, preventing fraud and the handling of stolen goods, resolving disputes, and communicating with you about a submission in progress.
- Legal obligation: retaining accounting and tax records.
- Consent: website analytics and advertising measurement, and any marketing email. You can withdraw consent at any time, and withdrawing it is as easy as giving it.
We do not sell your data, and we do not use your submission data for advertising.
4. Who else processes it
These are the providers that handle personal data on our behalf. This list is complete as of the date above.
| Provider | What they do | What they see |
|---|---|---|
| Airtable | Holds our submission records | Your submission: name, contact details, address, item details, photographs, tracking, and payment status |
| Vercel | Hosts the website and its server functions | Data in transit when you submit, plus standard server logs including IP address |
| Royal Mail (via our courier provider) | Creates labels and tracks parcels | Name, address, phone, email and parcel weight |
| Resend | Sends transactional email | Your name and email address, and the contents of that email |
| Google Analytics and Google Ads | Website measurement | Only if you consent. IP address and device or browser information. No submission data. |
Our live metal price feed receives no personal data at all.
Transfers outside the UK. Some of these providers are based in, or store data in, the United States. Where personal data is transferred outside the UK we rely on the UK International Data Transfer Agreement, or the UK Addendum to the European Commission's Standard Contractual Clauses, as provided for in each supplier's data processing terms.
5. How long we keep it
| What | Kept for |
|---|---|
| Transaction and payment records | Six years from the transaction, for tax, accounting and dispute purposes |
| Submission records and item photographs | Six years, as evidence of what was received and paid for |
| Identity documents, where an enhanced check was made | Six years, then deleted |
| Bank details | Retained only as part of the payment record; not stored for reuse |
| Submissions that never complete | Twelve months, then deleted |
| Email correspondence | Two years from the last message, unless it relates to a transaction record |
6. Your rights
Under UK GDPR you have the right to be informed, to access the data we hold about you, to have inaccurate data corrected, to have data erased where we have no continuing reason to keep it, to restrict or object to processing based on legitimate interests, to data portability, and to withdraw consent where we rely on it.
Email hello@instasilver.co.uk to exercise any of these. We respond within one month, and will tell you if we need longer and why. There is no charge.
Erasure is not absolute: where we are required to keep a record for tax or fraud-prevention purposes we will say so and explain which parts we cannot delete.
7. Cookies and website analytics
The site currently sets no cookies. If you agree to analytics, cookies are set at that point and not before. Nothing non-essential is set until you have made a choice, and you can change or withdraw that choice at any time from the Cookie settings link in the footer of every page. Full detail is in our cookie policy.
8. Making a data protection complaint
If you are unhappy with how we have handled your personal data, tell us and we will deal with it properly.
- Raise it. Email hello@instasilver.co.uk with "Data protection complaint" in the subject line, or write to us at the registered office above. You do not need to use any particular form of words.
- We acknowledge it within 2 working days, and tell you who is handling it.
- We investigate and respond within one month. If it is complex and we need longer, we will tell you before that month is up, explain why, and give you a date.
- We record it. Every complaint, and what we did about it, is logged so we can spot patterns and fix causes rather than symptoms.
- If you are still unhappy you can complain to the Information Commissioner's Office at ico.org.uk, or by calling their helpline. You can go to the ICO at any time and do not have to come to us first.
9. Security
The site runs over HTTPS. Access to submission records is limited to the people who need it to process your sale. Photographs and records are held in our systems rather than emailed around. We will tell you and, where required, the ICO if a breach occurs that affects your rights.
10. Changes
We update this policy when what we do changes, and the date at the top changes with it. Where a change materially affects how we use data you have already given us, we will contact you about it rather than rely on you noticing.